Refund and Cancellation Policy

1. General Donation Policy

Jaagran Janseva Foundation welcomes voluntary contributions from individuals, philanthropists, and corporate partners to support our social, educational, and medical initiatives. Once a donation is completed online, it is immediately allocated to social programmes and humanitarian aid.

2. Circumstances for Refund

Under standard circumstances, voluntary donations are non-refundable. However, we consider refund requests under the following exceptional conditions:

• Technical Errors / Duplicate Deductions: If a technical glitch causes a transaction to be debited more than once from your bank account or card.
• Erroneous Amount: If an unintended amount was entered due to human error and reported within 48 hours of the transaction.
• Unauthorized Transactions: In cases where a donor can verify unauthorized use of their payment instrument.

3. Refund Request Procedure

To request a refund, please send an email to [email protected] with the subject line "Donation Refund Request - [Transaction Ref / Payment ID]" along with:

• Donor full name, email, and contact number
• Razorpay Payment ID / Order ID
• Date and exact amount debited
• Proof of debit (bank statement excerpt or SMS notification)
• Clear explanation for the refund request

4. Processing Timelines

All valid refund requests will be reviewed by our accounts team within 5 to 7 business days. Once approved, the refund will be credited back to the original source of payment within 7 to 10 working days, subject to standard banking cycles. Any processing fees or gateway charges incurred may be deducted where permissible.

5. Cancellation of Recurring Pledges

Donors who set up recurring standing instructions can cancel future debits at any time by contacting our support team at least 5 business days before the next scheduled billing date.